Refund and Exchange Policy for Khalsa Collection
Last Updated: [Date 9/10/2023]
1. Returns and Exchanges
At Khalsa Collection, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our policy carefully to understand your options regarding returns, refunds, and exchanges.
2. Eligibility
To be eligible for a return or exchange, the following conditions must be met:
The item must be in its original condition, unworn, unwashed, and with all original tags attached.
The request for a return or exchange must be made within 14 days from the date of delivery.
3. Quality Control
At Khalsa Collection, we take great pride in delivering products of the highest quality. Every garment and print undergoes a rigorous quality control process to ensure they are ready to be shipped. Our dedicated Quality Control team meticulously checks each item to confirm that it meets our standards.
4. Returns
If you wish to return an item:
Please contact our Customer Support team at khalsacollectionuk@gmail.com to initiate the return process.
You will be responsible for return shipping costs unless the return is due to our error.
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your return. If approved, your refund will be processed to the original payment method.
5. Exchanges
If you would like to exchange an item for a different size or color:
Contact our Customer Support team at khalsacollectionuk@gmail.com to request an exchange and check the availability of the desired item.
You will be responsible for return shipping costs unless the exchange is due to our error.
Once we receive your returned item and confirm its eligibility, we will ship the exchanged item to you.
6. Refunds
If you are approved for a refund:
Your refund will be processed to the original payment method within 30 days after we receive and inspect the returned item.
Refunds may take some time to appear on your statement, depending on your payment provider.
7. Non-Returnable Items
The following items are non-returnable and non-exchangeable:
Items that are worn, washed, damaged, or altered in any way.
Sale or clearance items (unless there is a defect or error on our part).
8. Contact Us
If you have any questions or concerns about our Refund and Exchange Policy, please contact our Customer Support team at khalsacollectionuk@gmail.com